Terms and Conditions

Terms and Conditions of the Incentive Scheme for Interflight (Air Charter) Limited

Introduction

1.0 The Incentive Scheme shall only be available to fully registered BACA members with a corresponding registered address (“the BACA Member”).

1.2 The Incentive Scheme shall entitle the Member to a rebate of up to 2% on Qualifying Contracts under these Terms and Conditions.

Qualifying Contracts

2.0 To qualify:

  • A BACA Member must successfully complete a minimum of two charter contracts (the “Qualifying Contract”) with Interflight within the Qualifying Period to receive 1% rebate;
  • A BACA Member must successfully complete a minimum of five charter contracts (the “Qualifying Contract”) with Interflight within the Qualifying Period to receive 2% rebate;
  • the Qualifying Period is one calendar month;
  • a Qualifying Contract is any Interflight charter contract  comprising one or more legs booked within one charter contract;
  • as a successfully operated Qualifying Contract, the flight(s) must be fully paid, operated and completed without any outstanding payments or flight issues, within the Qualifying Period;
  • BACA membership number and address must be quoted to Interflight at contract stage.

2.1  For the avoidance of doubt a contract is not qualifying if the contract, or any leg or part of the contract is operated in a later or subsequent month to which it is contracted, however this Qualifying Contract shall be carried over to the subsequent month’s qualifying.

2.2  If a Qualifying Contract is cancelled the contract will no longer qualify. Payment of any cancelation charges if applicable will not constitute a qualifying contract.

Rebate

3.1 A BACA Member will be entitled to receive up to 2% rebate of the total charter value of the Qualifying Contracts (the “Rebate”) provided that the Qualifying Contracts are fully paid, operated and successfully completed within the Qualifying Period.

3.2 Any additional fees or expenses incurred on a Qualifying Contract that are excluded from the total charter value will not constitute a qualifying contract.

3.3 There is no upper limit or capped amount on the Rebate.

Payment

4.1   A Rebate will only be payable by Interflight on their receipt of an invoice from the BACA Member for the agreed Rebate amount. All invoices must be received within twelve months after the date of the last Qualifying Contract.

4.2 The Rebate shall be payable by cheque in GBP.

4.3 A Rebate shall only be made payable to the Member’s BACA registered Company name and address with the corresponding BACA membership number.

4.4 A Rebate shall not be payable to any individuals or unrelated third parties under any circumstances.

4.5 If the BACA Member is not the contracting party on a Qualifying Contract, but the BACA Member was instrumental in procuring a Qualifying Contract and continues to act as the Agent for the end client throughout the flight, the BACA Member shall include a commission agreement between the BACA Member and Interflight, together with the invoice pursuant to clause 4.1, in order to be eligible for the Rebate.

4.6 Any newly registered BACA members will be eligible for participation in the Incentive Scheme the following calendar month after full registration with BACA, and in compliance with clause 4.3 of these Terms and Conditions.

General

5.1 The Interflight decision shall be final in the event of any dispute.

5.2 The Terms and Conditions shall commence on 1st September 2017 and are valid until as decided by Interflight.

Privacy notice 

Types of personal information we may hold about you

Information we may hold about you may come from the following sources:

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How we use your personal information

Your personal information may be used in the following ways and at all times subject to your express permission:

Services

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 Market research

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Unless you’ve asked us not to:

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Your preferences

You have the right to request that Interflight adjust, delete or block your processing data. If you wish to adjust what information we use or how we use it, you can do so by contacting us at email@interflight.co.uk Please note, we may need certain information to enable us to provide you with the products and services you ask for, so changes you make to your preferences or restrictions you ask us to make on how we use your data may affect what services we can provide. Interflight takes your privacy and data protection seriously, if you are in any doubt as to the status of your data or do not feel comfortable with your preferences, please do not hesitate to contact us.

Marketing and tailored advertising

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Online behavioural advertising

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Contacting us

If you have any queries, comments or complaints about this privacy notice, your data protection status, any information we hold or to request of copies of the information we hold about you, or to amend or transfer your records or data, please contact email@interflight.co.uk or to address letters to our registered office: Heathrow Business Centre, 65 High Street, Egham, Surrey, TW20 9EY.

Please ensure you notify us of any updates, amendments and corrections to your information by contacting us online at email@interflight.co.uk

If you wish to make a complaint about how we use your information, please contact our Data Protection Officer, in the first instance, and we will do our best to help. If you are still unhappy, you can contact the Information Commissioner’s Office via their website: www.ico.org.uk

We will occasionally update this privacy notice. We will post a notice of any material changes on our website prior to implementing the changes, and, where appropriate, notify you using the contact details we hold for you for this purpose. We encourage you to periodically review this notice to be informed of how we use your information.

This Privacy and Cookies Notice was last updated in August 2016.

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Disclaimer

This website is a service of Interflight – these pages contain general information only. makes no warranties, representations or undertakings about:  any of the content of this website (including, without limitation the quality, accuracy, completeness or fitness for any particular purpose of such content); or any content of any other website referred to or accessed by hypertext link through this website (“third party site”).

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If you’d like to learn how to manage these cookies and choose whether or not to receive certain information, please see the section “Controlling My Cookies” below.

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Cookies are an important part of the internet. They make using devices and accessing online information much smoother and affect lots of the useful features of websites. There are many different uses for cookies, including:

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If you choose to share information from our website with friends and contacts using social networks, these sites may also use cookies which are not controlled by Interflight. We do not sell personal data collected from cookies to any other organisations. If you choose not to receive behavioural advertising and manage your cookies, the section below can help.

Controlling my cookies

How can I see and manage my cookies in my browser?

Virtually all modern browsers allow you to see what cookies you’ve got, and to clear them individually or all of them at once. To find out how to do this, go to aboutcookies.org which contains comprehensive information on how to do this on a wide variety of desktop browsers.

How can I choose not to receive Online Behavioural Advertising and other tracking cookies?

In addition to the controls available on your computer, there are other ways of choosing not to receive Online Behavioural Advertising and other tracking cookies. Please note, that most of these choices work by setting a cookie that overrides the behavioural advertising cookie. If you clear all your cookies, you will also clear these opt-out cookies, therefore changing your preferences. In this instance you would need to choose again.

Conditions of carriage

1.Definitions
1.1In these conditions (“Conditions of Carriage”) the following expressions shall have the following meanings:

“Baggage”
the Passenger’s personal baggage to be carried on the Charter Flight, consisting of (except as otherwise specified) both checked and unchecked baggage.

“Convention”
whichever of the following apply:

  • The Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed at Warsaw, 12 October 1929 (referred to below as the Warsaw Convention).
  • The Warsaw Convention as amended at The Hague on 28 September 1955.
  • The Warsaw Convention as amended by Additional Protocol No.1 of Montreal (1975).
  • The Warsaw Convention as amended at The Hague and by Additional Protocol No. 2 of Montreal (1975).
  • The Warsaw Convention as amended at The Hague and by Additional Protocol No. 4 of Montreal (1975).
  • The Guadalajara Supplementary Convention (1961).
  • The Convention for the Unification of Certain Rules for International Carriage by Air, signed at Montreal, 28 May 1999 (referred to below as the Montreal Convention).

“Crew”
the crew of the Aircraft;

“Passenger”
a passenger holding a valid Ticket who is to be carried on the Aircraft (excluding members of the Crew;

“Prohibited Items”
items which IFAC notifies the Passenger must not be carried in Baggage;

“Regulations”
IATA standard regulations in respect of animals, children, passengers with disabilities, pregnant passengers;

“SDR”
means Special Drawing Right, as defined by the International Monetary Fund;

“Ticket”
means any electronic or hard-copy Ticket.

1.2Capitalised terms not defined in clause 1.1 of these Conditions of Carriage shall have the same meanings as set out in the Terms.
2.Application of Conditions
2.1These Conditions of Carriage apply to all Charter Flights.
2.2In the event that IFAC arranges any third party carrier to provide flights in substitution for the Charter Flight or any part of it, these Conditions of Carriage shall apply to such substitute flight.
2.3If these Conditions of Carriage are inconsistent with any tariffs or laws which apply to your contract of carriage with us, the tariffs or laws will apply.
3.Tickets and Boarding
3.1IFAC may refuse to carry any Passenger who does not produce for inspection:
3.1.1a valid, unspoiled passport or appropriate identification including a photo ID document in the Passenger name.
3.2The Ticket may not be transferred to another person and is valid only from the departure airport to the destination airport (via, if applicable, any stated stopping places inbetween).
3.3If a Passenger misses the Charter Flight then the Ticket becomes invalid and IFAC shall have no liability to the Passenger.
3.4If Passengers:

3.4.1do not complete the check-in process nor receive their boarding pass early enough to allow sufficient time for departure procedures to be carried out; or
3.4.2are not present at the designated boarding gate for the Charter Flight, then IFAC may refuse to carry them with no liability.
3.5IFAC may refuse to allow a Passenger to board (or, having boarded, may refuse to carry them and if necessary have them removed) if:

3.5.1IFAC reasonably believes that carrying the Passenger or the Passenger’s Baggage (or any of it) would have an adverse impact on the safety of the Charter Flight or the health, safety or comfort of the Passenger or any other person onboard;
3.5.2IFAC reasonably believes that the Passenger is under the influence of alcohol or drugs to such extent as to present any risk to the safety of (including damage to) the aircraft or any person on it (including the Passenger);
3.5.3the Passenger refuses to allow any security check or (where applicable) any screening or x-ray of the Passenger or Baggage to be carried out;
3.5.4the Passenger refuses to comply with any reasonable instructions or requests of the Crew;
3.5.5the Passenger is abusive, insulting or threatening;
3.5.6the Passenger interferes with a member of the Crew;
3.5.7the Passenger does not produce valid travel documents or those travel documents are not valid for a country into which the Passenger is entering;
3.5.8if the immigration authority of a country which the Passenger is travelling to or through advises that they will not allow the Passenger into that country;
3.5.9if the Passenger destroys or attempts to destroy any travel documents or refuses to allow them to be copied or refuses to give them to a member of the Crew when asked to do so; or
3.5.10if the Passenger is subject to a no-fly list or subject to any international sanctions.
3.6If IFAC refuses to carry or removes a Passenger for any of the reasons stated in clause 3.5 of these Conditions of Carriage then the Ticket or any unused portion of it may be voided at IFAC’s discretion with no liability to the Passenger.
3.7In the event that a Passenger chooses to carry a pet or animal on the Aircraft, IFAC is a DEFRA approved operator and has the relevant approvals to carry pets or animals into certain certified airports within the United Kingdom. The carrying of pets or animals is subject to:
3.7.1prior permission from the United Kingdom authorities (IFAC can procure the assistance of any necessary administration however, all administration shall remain the responsibility of the Passenger and IFAC is in no way liable for any loss as a result of any incomplete or insufficient documentation);
3.7.2any additional costs incurred as a result of the transportation of the pets or animals that shall be subject to the terms of Clause 7.1 of these Conditions.
3.8IFAC may facilitate the carriage of unaccompanied children, subject always to the written permission of a next of kin.
3.9The carriage of any Passenger with any relevant medical or mobility issue shall be entitled to fly subject to a relevant medical practitioner certificate and subject always to IFAC discretion.
4.Baggage
4.1Any Baggage in excess of the free baggage allowance stated in the Booking Confirmation must be paid for by Passengers at IFAC’s rates for excess baggage from time to time.
4.2The Passenger must not carry any Prohibited Items in his or her Baggage and IFAC may refuse to carry (or, if already boarded, may refuse any further carriage) any Passenger whose Baggage is found to contain any Prohibited Item.
4.3IFAC may refuse to carry any Baggage containing prohibited items or oversized/heavy Baggage or any Baggage that cannot be stored safely in the hold or cabin of the Aircraft and that in any event shall be at the discretion of the Captain.
4.4Schedules & denied boarding compensation
4.5IFAC may alter scheduled departure times including after the Ticket has been issued to the Passenger.
4.6IFAC shall use commercially reasonable endeavours to avoid delays to the Charter Flight, including, if it deems appropriate, arranging for a substitute aircraft or carrier to carry out all or part of the Charter Flight, however IFAC does not guarantee the scheduled times for Charter Flights.
4.7If the Charter Flight is delayed or cancelled then the Charterer shall be contacted at the earliest possible time and the Charterer shall be notified of any changes to make any alternative arrangements or confirm any necessary refunds.
4.8Nothing in these Conditions of Carriage shall be construed to exclude or limit Passengers’ rights and remedies under EC Regulation 261/2004 in respect of denied boarding and of cancellation or long delay of flights.
5.Behaviour on the Aircraft
5.1If IFAC reasonably believes that a Passenger has attempted to or has in fact:
5.1.1put the Aircraft or any person on it at any risk (including risk of damage to health or property);
5.1.2interfered with the Crew;
5.1.3disregarded any instructions of the Crew relating to safety or security;
5.1.4failed to obey instructions of the Crew regarding smoking, alcohol or drugs;
5.1.5acted in a threatening, disorderly, offensive or abusive way whilst on the Aircraft;
5.1.6committed a criminal offence;
5.1.7caused any discomfort or inconvenience to another Passenger,

then IFAC may take such measures as its deems necessary to counteract such behaviour, including restraining the Passenger and removing him or her from the Aircraft.
Passengers so removed shall not be entitled to any further carriage or any compensation in respect of the Charter Flight. Passengers may be prosecuted for offences committed on the Aircraft.

6.Travel Documents, Entry, Customs and Security
6.1Passengers are solely responsible for:

6.1.1obtaining and producing all necessary, valid travel documents and visas for their travel;
6.1.2obeying the laws of countries flown from, entered into, or through which the Passenger transits.
6.2The Passenger shall reimburse IFAC if IFAC is required to pay any fine resulting from the Passenger’s failure to obey the laws, orders or demands of any country flown from, entered into, or through which the Passenger transits.
6.3If the Passenger is refused entry into any country then the Passenger shall reimburse IFAC for any penalty assessed against IFAC and for the full costs of transporting the Passenger from that country and for the avoidance of doubt no part of the Charter Price shall be refunded.
6.4Passengers must submit to any security checks required by airport or other government officials or carriers (including IFAC).
6.5If necessary, Passengers must be present at any inspection of their Baggage by customs or other authorised officials. IFAC shall have no liability for any damage caused to Baggage arising during or as a result of such an inspection.
7.Liability for Damage
7.1IFAC’s liability for the carriage of Passengers and Baggage is governed by:

7.1.1the Convention, to the extent applicable;
7.1.2any applicable EU or national laws; and
7.1.3to the extent not inconsistent with either of the above, the Terms of Charter.
7.2Liability for death, wounding or other bodily injury to Passengers

7.2.1The liability of IFAC for proven damages sustained in the event of death, wounding or any other bodily injury by a Passenger in the event of an accident shall not be subject to any financial limit, be it defined by law, convention or contract.
7.2.2Subject to clauses 7.2.3 and 7.2.4, for damages up to and including the sum of the equivalent of 113,100 SDRs for each Passenger, IFAC shall not exclude or limit its liability.
7.2.3IFAC shall not be liable for damages under clause 7.2.2 to the extent that they exceed for each Passenger 113,100 SDRs if IFAC proves that such damage was:

7.2.3.1not due to the negligence or other wrongful act or omission of IFAC or its servants or agents; or
7.2.3.2solely due to the negligence or other wrongful act or omission of a third party.
7.2.4When by reason of death or injury of a Passenger compensation is claimed by a person other than the Passenger, IFAC shall be wholly or partly exonerated from its liability to the extent that it proves that the damage was caused or contributed to by the negligence or other wrongful act or omission of that Passenger.
7.2.5IFAC shall, without delay and in any event not later than 15 days after the identity of the natural person entitled to compensation has been established, make such advance payments as may be required to meet immediate economic needs on a basis proportionate to the hardship suffered.
7.2.6Without prejudice to clause 7.2.7, an advance payment shall not be less than the equivalent of 16,000 SDRs per Passenger in the event of death.
7.2.7An advance payment shall not constitute recognition of IFAC’s liability and may be offset against any subsequent sums paid on the basis of IFAC’s liability. An advance payment is not returnable, except in the cases described in clauses 7.2.3 or 7.2.4, or in circumstances where it is subsequently proved that the person who received the advance payment was not the person entitled to compensation.
7.2.8IFAC shall not be responsible for any illness, injury or disability, including death, attributable to the Passenger’s physical condition or for the aggravation of such condition.
7.3Liability for damage to Baggage
7.3.1IFAC shall not be liable for damage to unchecked Baggage unless the damage results from the fault of IFAC or that of its servants or agents.
7.3.2IFAC is liable for damage sustained in case of destruction or loss of, or of damage to, checked Baggage upon condition only that the event which caused the destruction, loss or damage took place on board the Aircraft or during any period within which the checked baggage was in the charge of IFAC. However, IFAC is not liable if and to the extent that the damage resulted from the inherent defect, quality or vice of the Baggage.
7.3.3Subject to clause 7.3.4, IFAC’s liability for damage to Baggage shall be limited to 1,131 SDRs.
7.3.4The limit of IFAC’s liability in clause 7.3.3 shall not apply if the Passenger makes, at the time when the checked Baggage was handed over to IFAC, a special declaration of interest in delivery at destination and pays the applicable fee (the amount of which shall be made available to Passengers on request).
7.3.5IFAC shall not be liable for damage to Baggage occasioned by delay if it proves that it and its servants and agents took all measures that could reasonably be required to avoid the damage or that it was impossible for it or them to take such measures.
7.3.6IFAC shall not be liable for any damage to or loss of Prohibited Items included in the Passenger’s Baggage and the Passenger shall be responsible for any damage directly or indirectly attributable to any Prohibited Items.
7.3.7If the Passenger receives checked Baggage without making a complaint this shall be prima facie evidence that the Baggage has been delivered in good condition.
7.3.8In the case of damage to checked Baggage, the Passenger must complain to IFAC forthwith after the discovery of the damage, and, at the latest, within 7 days from the date of receipt of checked Baggage.
7.3.9In the case of delay to checked Baggage, the complaint must be made at the latest within 21 days from the date on which the Baggage is placed at the Passenger’s disposal.
7.3.10Complaints relating to lost, damaged or destroyed Baggage must be sent to IFAC in writing by email to charter@interflight.co.uk.
7.3.11If no complaint is made within the times set out in clauses 7.3.8 or 7 .3.9 as applicable, no action shall lie against IFAC, save in the case of fraud on its part.
7.4Liability for damage caused by delay

7.4.1IFAC is liable for damage occasioned by delay in the carriage by air of Passengers or their Baggage provided that IFAC shall not be liable for such damage if it proves that it and its servants and agents took all measures that could reasonably be required to avoid the damage or that it was impossible for it or them to take such measures.
7.4.2IFAC’s liability for damage caused to a Passenger by delay is limited to 4,694 SDRs.
7.5Time Limit on Making Claims

7.5.1The Passenger shall lose his or her right to damages if a claim is not brought within a period of two years, calculated from:

7.5.1.1the date of arrival at the destination; or
7.5.1.2the date on which the aircraft ought to have arrived; or
7.5.1.3the date on which the carriage stopped,

and the method of calculating that period shall be determined by the law of the court hearing the case.

7.6General Limitations

7.6.1Passengers’ entitlement to compensation for loss or damage under these Conditions of Carriage shall not exceed their entitlement to compensation for proven loss or damage as set out in the Convention.
7.6.2If IFAC proves that any damage was caused or contributed to by the negligence or other wrongful act or omission of the person claiming compensation, or the person from whom he or she derives his or her rights, IFAC shall be wholly or partly exonerated from its liability to the claimant to the extent that such negligence or wrongful act or omission caused or contributed to the damage. When by reason of death or injury of a Passenger compensation is claimed by a person other than the Passenger, IFAC shall likewise be wholly or partly exonerated from its liability to the extent that it proves that the damage was caused or contributed to by the negligence or other wrongful act or omission of that Passenger.
7.6.3Subject to clause 7.6.4, in the event of a claim made against IFAC’s servants and agents, such servants and agents shall be entitled to invoke the same limits of liability that apply to IFAC under these Conditions of Carriage provided that they prove they acted within the scope of their employment, and the aggregate amounts recoverable from IFAC, its servants and agents in such case shall not exceed the said limits.
7.6.4Clause 7.6.3 shall not apply if it is proved that the damage resulted from an act or omission of the servant or agent done with intent to cause damage or recklessly and with knowledge that damage would probably result.
7.6.5IFAC shall not be liable for any loss or damage arising out of or in connection with its compliance with any applicable laws or regulations.
7.6.6Nothing in these Conditions of Carriage shall be construed as a waiver by IFAC of:

7.6.6.1any exclusion or limitation of liability to which IFAC is entitled under the Convention or any laws which may apply; or
7.6.6.2any defence available to it under the Convention.
7.7Regulations

7.7.1Passengers must comply with the Regulations.
7.7.2In the event of any apparent contradiction or confusion between the Regulations and the Terms of Charter, the Terms of Charter shall prevail to the extent necessary to resolve such contradiction or confusion.